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WMS / 3PL
Back to overview/Value-added services

The work that is performed and never billed.

Kitting, bundling, assembly, relabelling, repacking, quality inspection and returns processing — defined as jobs with a rate, a consumption record and a billing line.

The problem

Value-added services are the highest-margin activity in 3PL and the least controlled. A client asks for relabelling, the floor does it, and the charge is remembered only if the supervisor mentions it before invoicing.

Treated as jobs rather than favours, the same work carries a rate, a labour record, a materials consumption and a line on the invoice.

Core workflow

Request to billed job.

01
Request
Raised by the client or by the account manager.
02
Job definition
Scope, units, materials and expected hours.
03
Rate
Priced from the client rate card or quoted.
04
Execution
Performed against the job, hours and stock recorded.
05
Stock impact
Components consumed, new SKU created if needed.
06
Billing
Job closes to a billable line with its detail.
What it covers

Services

Kitting and bundlingAssembly and configurationRelabelling and re-markingRepacking and cartonisationQuality inspection

Execution

Job cards and instructionsLabour hours per jobComponent consumptionOutput SKU creationYield and scrap recording

Commercial

VAS rate cardPer-unit and per-hour pricingMaterials rechargeJob approval workflowVAS margin by client
Operational outcomes
+AED 46k
Monthly VAS revenue captured
0
VAS jobs performed unbilled
34%
Average VAS margin
100%
Jobs with a labour and stock record

Ranges observed on Al Jawad engagements. Targets agreed in assessment.

Price your value-added work properly.

We review one month of floor requests and quantify the work that was performed but never invoiced.