- 01DiscoverCurrent state mapped
- 02DiagnoseLosses quantified
- 03DesignOperating model signed
- 04DeployMetric moves in production
- 05DefendYour team runs it
A method is only useful if it survives being written down. Ours is published here in full, including the gate at the end of each stage and the artefact it produces.
Discover
We walk the operation with the people who run it. Two to ten days on site.
Gate: an agreed map of how the work is done today.
Operational map · stakeholder register
Diagnose
We quantify where time, margin and control are lost, and rank by payback.
Gate: a diagnosis the client's own numbers confirm.
Quantified diagnosis · opportunity ranking
Design
Target operating model first. Platform, data and integration decisions follow it.
Gate: an operating model the sponsor will sign.
Target operating model · architecture decision record
Deploy
Phased against operational milestones. Each phase changes one measurable thing.
Gate: the operating metric moves, in production.
Phase reports · adoption metrics
Defend
Day 91 onward: adoption, controls, and handover to the team that will own it.
Gate: your team runs it without us in the room.
Handover pack · control catalogue
We do not skip Diagnose to shorten a proposal. An engagement that starts at Design is a configuration job with a consultancy invoice attached.
Start a conversation.
Choose the one that fits where you are. None of them is a sales call. Each is an advisory conversation calibrated to a specific question.