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PUBLIC SECTOR
Government & public sector

Public service, connected.

Published standards the workflow can actually meet.

Service requests, case management, inspections, permits, correspondence and performance reporting on one platform — designed around the published service standard, not around the org chart.

Within standard
94.1%
From 71%
First-pass approval
82%
+24 pts
Backlog
−61%
Cases over standard
The service journey

The standard is published. Design the workflow for it.

Intake, review, decision and notification on one record — so the turnaround the entity publishes is the turnaround the counter can deliver.

ApplicantInternalGovernance
01
Request
Portal, counter or app
02
Validation
Completeness at intake
03
Fees
Assessed and paid
04
Assignment
Routed by rule, not by tray
05
Review
Technical assessment
06
Inspection
Site visit where required
07
Decision
Approve, reject or return
08
Notification
Applicant informed with reasons
09
Record
Decision archived and auditable
10
Performance
Against published standard
FinanceProcurementHRDocumentsDelegationsAudit trail
Case 360

Every case. One complete file.

Applicant, documents, fees, assignments, inspections and elapsed time on one screen — so nobody has to ask a colleague where a case stands.

Case
Permit application · commercial
CASE-2026-18402 · SLA 5D
Elapsed time2d 4h
Channel
Online portal
Self-service 78%
Service standard
5 working days
Published commitment
Elapsed
2 days 4 hours
Within standard
Current stage
Technical review
Assigned 6 hours ago
Documents
8 of 8 complete
Validated at intake
Fees
Paid
Receipt issued
Assignments
2 departments
Parallel, not sequential
Inspection
Scheduled
Inspector assigned
Returns to applicant
None
Complete at first submission
Delegation
Within authority
No escalation needed
Correspondence
3 items linked
All on the case
Applicant history
4 previous cases
Compliance record clean
Next action
Inspection report
Due in 1 day
Audit trail
Complete
Every action attributable
Notifications sent
3
Status changes only
Satisfaction
Pending closure
Survey on decision
The public service platform

Capabilities, grouped the way a public entity delivers.

Four domains, each opening onto a dedicated page with its own workflow, capabilities and connected modules.

Service standards

Design the workflow around the commitment.

Each service defined with its standard, required documents, fee, approval path and stage-level targets — so the turnaround is engineered rather than hoped for.

01
Service definition
Scope, eligibility and published standard.
02
Requirements
Documents and data required at intake.
03
Stage targets
Standard split across each internal stage.
04
Approval path
Delegations and authority by service and value.
05
Measurement
Elapsed time measured per stage, not overall.
06
Improvement
The slowest stage is named and owned.
Service cataloguePublished turnaroundRequired documentsFee scheduleEligibility rulesStage-level targetsApproval delegationsEscalation on breachMulti-channel intakeArabic & English
Applicant channel

Complete at first submission.

Online submission with validation at intake, fee payment, status visibility and reasoned decisions — because the largest single cause of delay is an incomplete application accepted at the counter.

01Guidance — requirements stated before submission begins
02Validation — completeness checked before the case opens
03Payment — fee assessed and paid online
04Status — visible without calling the entity
05Decision — issued with reasons, appealable
Online submissionRequirement guidanceIntake validationFee assessment & paymentStatus trackingDocument uploadReasoned decisionsAppeals and objectionsNotificationsSatisfaction survey
Operations and finance

One platform. Operations feed finance directly.

Case activity, fees and inspections feed financial and performance data directly — so service reporting is produced from transactions rather than compiled from departments.

01

Service delivery

Service catalogueCase and request managementApplicant portalPermits and licensingInspectionsCorrespondence
02

Governance

Delegations of authorityApproval workflowsDocument controlFull audit trailRecords retentionPerformance standards
03

Administration

Fee collection and receiptsBudget and expenditureProcurement and contractsAssets and facilitiesHR and workforceReporting to oversight

Public-sector service targets are set at policy level and delivered at counter level. The gap between them is a process design problem with a technology consequence — not the reverse.

Real-time management

The management view.

94.1%
Cases within published standard
From 71%
82%
First-pass approval
+24 pts
−61%
Cases over standard
Backlog cleared
78%
Requests submitted online
Counter volume falling
−2.4 days
Average turnaround
Measured per stage
100%
Decisions with recorded reasons
Audit-ready
−44%
Applications returned incomplete
Validated at intake
Live
Performance against standard
By service and stage
Role view
Service owner
Volume by channelTurnaround vs. standardSlowest stageReturns to applicantFirst-pass approvalSatisfaction score
Role view
Department head
Workload by officerCases over standardPending assignmentsInspection scheduleEscalationsDecision consistency
Role view
Executive
Service performance indexBacklog trendChannel shift to digitalFee revenueCompliance and audit findingsReporting to oversight
Who it is for

Built for operators like these.

MunicipalitiesPermits, inspections and community services.
Regulatory authoritiesLicensing, compliance and enforcement.
Economic departmentsBusiness licensing and registration.
Public utilitiesConnections, billing and service requests.
Transport authoritiesPermits, fleet and infrastructure cases.
Health authoritiesFacility licensing and inspection.
Education authoritiesInstitution licensing and compliance.
Free zonesRegistration, leasing and one-stop services.
Government-owned entitiesCommercial operations under public governance.
Shared service centresInternal services across departments.
Technology foundation

Built on Odoo. Extended for the sector.

The public service platform is built on Odoo's enterprise foundation and extended by Al Jawad for case management, service standards and inspection workflows.

Public service is the product. Odoo is the foundation it stands on — which is why finance, procurement, HR and document control are already part of the same system.

Al Jawad
Sector platform
Service catalogueCase managementApplicant portalPermits & licensingInspectionsCorrespondenceDelegations & approvalsFee collectionPerformance reporting
Odoo
Enterprise foundation
CRMAccountingInventoryPurchaseHRProjectsDocumentsApprovalsStudio
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Deliver the standard you publish.

One connected platform for services, cases, inspections and accountability. Start with a diagnosis on one of your own services.

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